Frequently asked questions

Where is Gianni Versace Retrospective?

Gianni Versace Retrospective is situated at Arches London Bridge.
Address: 8 Bermondsey St, London Bridge SE1 2ER.

How long will I spend there?

The duration of your visit is up to you. We recommend spending about 90 minutes in the exhibition.

What is a time slot?

Gianni Versace Retrospective operates on a timed entry basis. You may select your preferred entry time when you book your tickets. You may enter the exhibition any time within your 30 minute time slot. Once you are inside the exhibition, the visiting time is unlimited.

Can I buy tickets on the door?

The cheapest way to purchase tickets is via our website in advance. Based on availability, there may be tickets available on the door at £39 for adults. We recommend you book in advance to ensure availability. You can buy tickets online on our website. There are also a limited number of tickets available at the venue on the door. Payment can be made either by cash or card onsite.

Can I bring a school or group?

Yes, we can accommodate large groups. Groups up to 20 can be purchased via the Book Tickets link on our website. For groups above 20, please contact info@archeslondonbridge.co.uk

Can I take photographs?

You are welcome to photograph and film within the exhibition for your private use. Please be aware extensive photography and filming of our exhibition content, text and objects for public channels may be considered commercial use. Commercial use of photographs and video is not permitted.

Can you eat or drink in the exhibition?

No food is permitted inside the exhibition, however snacks and refreshments are available from our licensed bar & café.

Is it wheelchair accessible?

Yes, the venue is wheelchair accessible. For more information on venue accessibility, please click here

Can I bring a bag?

Yes, but please note that we do not have any cloakroom facilities. For both security reasons and for your own comfort we discourage bringing any large bags. There is a bag drop available at London Bridge Station should you require it.

Can I purchase a VIP ticket and a standard entry ticket together?

Yes, you can purchase them together in the same order, however please be aware the VIP experience includes a 45-minute guided tour. The guided tour will start shortly after arrival, at the allotted time and will only be available for VIP ticket holders.

Can I exchange or upgrade my ticket?

Yes you can. For purchased tickets that are still in the future, please contact our ticketing partner Gigantic at customerservices@gigantic.com who can refund you (less booking fee) on purchase of a new ticket.

How can I get in touch?

For any other queries, please contact info@archeslondonbridge.co.uk

Alternatively you can call us on 0203 953 0640 to hear an automated version of our FAQs.

Where can I find £23.00 tickets?

Off-peak time slots at £23.00 can often be found at the end of each weekday. The retrospective operates on a dynamic pricing model, and therefore in peak periods, these may not be available.

Refund Policy

Your legal rights

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund or replacement where the goods are faulty.

Our policy

Merchandise

In addition to your legal rights, we also allow you to exchange clothing items for alternative sizes after you have purchased them. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange. Exchanges are subject to alternative sizes being in stock. We cannot refund merchandise items unless they are faulty or defective.

Tickets

Advance tickets bought online via or ticketing partner Gigantic can only be refunded if the customer has purchased the Gigantic Refund Plan.

Advance tickets may be transferred to an alternative date, subject to availability. This is done Gigantic who will firstly refund the original ticket (minus the booking fee) and then rebook the new tickets (including a new booking fee). To arrange a transfer please email customerservices@gigantic.com

All advance tickets are subject to Gigantic’s Terms and Conditions.

Walk up Tickets are purchased on site at Arches London Bridge. These tickets are not eligible for refunds or cancellation. They are valid only for the day of purchase and not eligible for future dates.

Third party tickets

Any request of refund of tickets that were booked via a third-party partner that is not Gigantic tickets, should be made through the vendor where the purchase was made. Every third-party vendor has a different and specific refund policy, please refer the customer to the relevant third-party website and/or their customer service team.