We recognise that for many people, visiting venues can be a challenge. We have collated some information on how to navigate our building that we hope will help make your journey and experience with us a positive one.

General Access

Arches London Bridge has two entrances – a main entrance on Bermondsey Street and an additional tunnel way entrance round the corner to the left next to Electric Shuffle. Both are step free and fully accessible for wheelchairs.

All exhibition spaces are on a ground floor level and fully accessible. The exhibition space has a slight raised flooring and there is ramped access throughout.


Wheelchair and sight impairment companions

If you need physical assistance to attend Arches London Bridge, you can request a complimentary wheelchair companion ticket or sight impairment companion ticket when booking. 

Each companion ticket must be reserved alongside at least one full-price ticket, and proof of eligibility for a wheelchair companion ticket is required.

To book a companion ticket alongside your full-price ticket, please email info@archeslondonbridge.co.uk with your booking reference so we can send you a complimentary companion ticket.  

To help us ensure that these tickets are made available to those with genuine needs, please send a copy of one of the following with the full price ticket booking reference:

• Copy of DLA, PIP or Adult Disability Payment entitlement letter

• Evidence of registered severely sight impaired (blind)

• CredAbility Access Card (with +1 icon)

• Copy of Attendance Allowance letter

• Recognised Assistance Dog ID card

• A current and valid blue badge

• Any other relevant documentation*

A carer must be over 14 years of age and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. If more than one carer’s ticket is required, a letter from a GP or consultant is needed stating the number of carers required.

We aim to ensure all of our visitors’ access requirements are fully met. If you need any further information about accessing the Arches, please email info@archeslondonbridge.co.uk

Accessible Toilets

There is an accessible toilet located in Arch 1 near to the cafe to Arches Café.

Parking

Arches London Bridge has no dedicated parking. Southwark Council has a disabled parking bay map that provides the locations of all of blue badge parking bays. These bays usually have a maximum stay of 4 hours.

When using the Southwark Council map please input Arches London Bridge postcode – SE1 2ER

Wheelchairs

Our ticket desk and café/bar area has lowered counters and all circulation spaces within the Arches are fully accessible for wheelchairs.

Invisible Disabilities

We pride ourselves on our front of house crew, who will endeavour to help you in any way they can. Please ask for anything you need and they will do their very best to assist you. We recognise the Sunflower Lanyard and will endeavour to ask if you need any assistance.

Assistance Animals

We welcome assistance animals. In order to protect the objects in the exhibition and for everyone’s comfort and safety, your assistance animal should be appropriately trained, supervised and kept under your control throughout your visit, ideally remaining on a leash. No animals except assistance animals are permitted in the building.

Where possible, dog owners should bring their Assistance Dogs UK (ADUK), Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF) identification book and animals should wear the appropriate tabards or harness, but this is not a requirement for entry. If you plan to visit with an animal other than an assistance dog, please get in touch so we can discuss and support your request

If you would like any further information about visiting with your assistance dog, please email us at info@archeslondonbridge.co.uk

Rest Points

There are rest points within the first Arch and chairs and benches in the exhibition available for use – please ask our crew for more information.

What to do in an emergency

There are refuge areas for customers with limited mobility throughout the experience. If the building needs to be evacuated, you will be escorted to the nearest refuge area by a member of staff.